Refund policy

Returns & Refunds Policy

We want you to feel supported and confident when shopping with us. If something isn't quite right, we're here to help with a simple, parent-friendly returns process.

Change of Mind Returns

We understand that sometimes things don't work out as planned.

  • You may return unused, unopened items within 30 days of delivery.
  • Items must be in their original packaging and in resaleable condition.
  • Once your return is received and inspected, your refund will be processed within 5 business days.

For full details refer to Terms & Conditions 

Scoop Orders — Please Note

Scoop Orders are a curated mystery bundle, and the standard 30-day change-of-mind return does not apply to this product. Because items are randomly selected as part of the experience, we're unable to accept returns, exchanges, or swaps if you simply change your mind about the contents.

If your Scoop Order arrives damaged, faulty, or not as described, the Faulty, Damaged, or Incorrect Items section below still applies in full, and your rights under the Australian Consumer Law remain unaffected.

Return shipping for change-of-mind returns is paid by the customer. We recommend using a tracked service, as we're unable to take responsibility for items lost in transit.

Faulty, Damaged, or Incorrect Items

If your order arrives damaged, faulty, or not as described, we'll make it right with care and urgency.

  • Please contact us as soon as possible with your order number and a brief description of the issue.
  • Photos are helpful and may speed up the process. 
  • Depending on the situation, we will offer a repair, replacement, or refund in line with the Australian Consumer Law.
  • Return shipping for faulty, damaged, or incorrect items is covered by us, as required under the ACL.
  • Original packaging is not required for faulty-goods returns.

We handle these situations with fairness and empathy - just as we'd hope for our own families.

Your Rights Under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to:

  • A replacement or refund for a major failure.
  • Compensation for any other reasonably foreseeable loss or damage.
  • A repair or replacement if goods fail to be of acceptable quality and the issue is not a major failure.

Nothing in this policy limits or replaces your rights under the ACL.

Proof of Purchase

To process a return or remedy, we require proof of purchase, which may include:

  • Order confirmation
  • Bank or payment statement
  • Email receipt

Any valid proof of purchase is accepted.

How to Start a Return

To begin a return, simply contact us at hello@nurtureandgrowth.com.au with:

  • Your name
  • Order number
  • Details of the item(s) you'd like to return
  • Photos (if applicable)

We'll guide you through the next steps with clarity and care.

Non-Returnable Items

For safety and hygiene reasons, some items cannot be returned, such as:

  • Opened feeding products
  • Personalised or custom-made items 

Any exclusions will always be clearly noted on the products page.

Refund Processing

Refunds are issued to the original payment method. Please allow up to 5 business days after we receive your returned item for processing.