Terms & Conditions

Welcome to Nurture & Growth. By using our website and services, you agree to the terms outlined below. We've written these with clarity, care, and transparency - values at the heart of our brand.

Ownership of Content

All content on this website - including images, text, graphics, and logos - is owned by Nurture & Growth. You're welcome to browse and enjoy our content, but it may not be copied, reproduced, or reused without written permission.

Orders & payments

  • All prices are listed in AUD and include GST where applicable.
  • Payments are processed securely via PayPal, Afterpay, or Shopify Payments.
  • Your order is confirmed once payment has been successfully received.

We aim to make every step of your purchase feel simple, safe, and stress-free.

Shipping & Delivery

  • We ship Australia-wide.
  • Delivery takes typically 5-10 business days, depending on your location.
  • Orders over $120 receive free shipping.
  • Standard shipping is calculated at checkout.
  • Express options are available on selected items.
  • Tracking details will be emailed to you once your order has been dispatched.

We ensure every parcel is packed with care, just as we'd want for our own families.

Returns, Refunds & Consumer Guarantees

We want you to feel confident and supported when shopping with us.

Change of Mind Returns

  • The product must be unused, unopened, and in original condition.
  • All seals, packaging, and accessories must be intact with no signs of tampering or damage.
  • The item must be returned within 30 days of delivery.
  • Once your return is received and inspected, refunds are processed within 5 business days.

Faulty or Damaged Items

If your item arrives faulty, damaged, or not as described, please contact us as soon as possible so we can make it right. For full details, please see our Policies page.

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to:

  • A replacement or refund for a major failure.
  • Compensation for any other reasonably foreseeable loss or damage.
  • A repair or replacement if goods fail to be of acceptable quality and the issue is not a major failure.

Nothing in these Terms limits or replaces your rights under the ACL.

Privacy & Data

Your privacy matters deeply to us. We only collect the information needed to process your order and provide a smooth shopping experience. For full details, please see our Privacy Policy.

Product Safety & Liability Disclaimer

We carefully select products designed to support safe, joyful play. However:

  • Children must always be supervised during play.
  • Please follow all age recommendations and safety instructions provided on product listings.

Nurture & Growth is not responsible for misuse of products beyond their intended purpose. This does not limit your rights under the Australian Consumer Law.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our store or legal requirements. Any updates will be posted on this page.