Policies

Store Policies

Product Safety

All toys meet mandatory Australian safety standards, including AS/NZS ISO 8124 and any applicable ACCC product safety requirements for toys designed for children up to 5 years.
We only source toys that are age-appropriate, durable, and tested to ensure safe play.
Wherever possible, we choose toys made with non-toxic paints, BPA-free materials, and sustainably sourced components.

Our Promise

At Nurture & Growth, we're committed to nurturing children's development while protecting the planet. Every decision we make - from toy selection to packaging - reflects our values of safety, sustainability, and genuine care for families.

We strive to provide responsive communication and aim to reply within 1-2 business days.

Returns & Refunds Policy

We want you to feel supported and confident when shopping with us. If something isn't quite right, we're here to help with a simple, parent-friendly returns process.

Change of Mind Returns

We understand that sometimes things don't work out as planned.

You may return unused, unopened items within 30 days of delivery.
Items must be in their original packaging and in resaleable condition.
Once your return is received and inspected, your refund will be processed within 5 business days.

For full details refer to Terms & Conditions

Return shipping for change-of-mind returns is paid by the customer. We recommend using a tracked service, as we're unable to take responsibility for items lost in transit.

Faulty, Damaged, or Incorrect Items

If your order arrives damaged, faulty, or not as described, we'll make it right with care and urgency.

Please contact us as soon as possible with your order number and a brief description of the issue.
Photos are helpful and may speed up the process.
Depending on the situation, we will offer a repair, replacement, or refund in line with the Australian Consumer Law.
Return shipping for faulty, damaged, or incorrect items is covered by us, as required under the ACL.
Original packaging is not required for faulty-goods returns.

We handle these situations with fairness and empathy - just as we'd hope for our own families.

Your Rights Under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to:

A replacement or refund for a major failure.
Compensation for any other reasonably foreseeable loss or damage.
A repair or replacement if goods fail to be of acceptable quality and the issue is not a major failure.

Nothing in this policy limits or replaces your rights under the ACL.

Proof of Purchase

To process a return or remedy, we require proof of purchase, which may include:

Order confirmation
Bank or payment statement
Email receipt

Any valid proof of purchase is accepted.

How to Start a Return

To begin a return, simply contact us at hello@nurtureandgrowth.com.au with:

Your name
Order number
Details of the item(s) you'd like to return
Photos (if applicable)

We'll guide you through the next steps with clarity and care.

Non-Returnable Items

For safety and hygiene reasons, some items cannot be returned, such as:

Opened feeding products
Personalised or custom-made items

Any exclusions will always be clearly noted on the products page.

Refund Processing

Refunds are issued to the original payment method. Please allow up to 5 business days after we receive your returned item for processing.

Privacy & Data Policy

Caring for your family's privacy is part of how we nurture you

At Nurture & Growth, we believe trust is earned through transparency, respect, and gentle care. This policy explains how we collect, use, and protect your personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988.

What Information We Collect

We only collect information that helps us provide a safe, reliable shopping experience.

Order details: Your name, address, email, and payment information so we can process and delivery your purchase.
Account details: If you create an account, we store your login information securely.
Communication: Messages or emails you send us, so we can respond with care and clarity.
Website use: Cookies and basic analytics that help our website function smoothly and improve your experience.

How We Use Your Information

To process and deliver your orders.
To provide customer support and answer your questions.
To send updates about promotions, new products, or helpful resources - only if you choose to opt in.
To improve our website and service experience.

We never sell your information or share it with third parties for marketing.

Who We Share Information With

To run our store safely and smoothly, we work with trusted service providers such as:

Shopify (our store platform)
Payment gateways (PayPal, Afterpay, Shopify Payments)
Shipping and delivery partners

These providers only receive the information necessary to perform their services, and they must handle your data securely.

Some of these services store or process data on servers outside Australia. We ensure they meet strict privacy and security standards, as required under the Australian Privacy Principles.

Keeping Your Data Safe

Your safety matters to us.

We use secure, reputable payment gateways.
Your data is encrypted and stored safely.
We take reasonable steps to protect your information from misuse, loss, or unauthorised access, as required under APP 11.

Your Rights

You're always in control of your information.

You can request access to the personal information we hold about you.
You can ask us to correct or update your details at any time.
You can request deletion of your account information (unless we are required to retail certain details for legal or tax purposes).
You can unsubscribe from marketing emails with a single click.

Questions or Concerns?

If you ever have a privacy concern, we're here to help.

Email us at hello@nurtureandgrowth.com.au and we'll respond with care. If you feel your concern hasn't been resolved, you can contact the Office of the Australian Information Commissioner (OAIC) for further support.